iForce CRM Network
The Sun iForce CRM Network provides an extensive community of ISV, System Integrator, Reseller partners and customers who are committed to developing and deploying open, integrated, flexible, and extensible CRM solutions based on the Sun ONE™ standards-based software vision, architecture, platform and expertise for building and deploying Services on Demand.

Amdocs ClarifyCRM
The Amdocs ClarifyCRM suite of customer-centric solutions integrates all customer-facing applications to deliver a single unified view of the customer and a single solution for service and support, sales and ordering, and marketing and analytics. Customers rely on Amdocs ClarifyCRM solutions to manage their sales and service channels by leveraging the Amdocs industry-specific business process and customer analytic models to maximize customer lifetime value and Return on Relationship™.

Dr. Jon Anton
Dr. Jon Anton is the Director of Benchmark Research at Purdue University's Center for Customer-Driven Quality. Honored in 1996 by Call Center Magazine as an original pioneer of the emerging call center industry, he now specializes in enhancing customer service strategy through inbound call center and e-business centers, using the latest in telecommunications (voice) and computer technology. Dr. Anton has helped over 400 companies improve their customer service strategy and delivery.


Go to https://sun.com/events/crmseries
or call 1 866 429-8899

In this practical and solutions-focused seminar, noted CRM industry expert Dr. Jon Anton and author of Integrating People with Processes and CRM Technology will discuss how to reap a significant ROI with customer satisfaction, customer retention, and customer lifetime value, and why an integrated, customer-facing strategy is essential. You'll also learn how leading companies like Rockwell International, Toshiba Medical, and NewSouth Communications have achieved measurable ROI with their customer relationship management strategies.

Executives from Sun and Amdocs ClarifyCRM will show you how to seamlessly integrate all components of your CRM infrastructure (people, process and technologies) to easily tailor your unique customer requirements with their "no-failures approach" to deploying CRM solutions while delivering measurable business results to real business problems.

DATE: June 13, 2002 (Thursday)

LENGTH: One (1) Hour

TIMES:
8:00 AM and 5:00 PM - Pacific Daylight Savings
11:00 AM and 8:00 PM - Eastern Daylight Savings
3:00 PM and 12:00 AM (6/14) - Greenwich Mean
5:00 PM and 2:00 AM (6/14) - Central European Summer

TO REGISTER:
Go to https://sun.com/events/crmseries
or call 1 866 429-8899

PARTICIPATING PARTNERS: